Audiokinetic's Community Q&A is the forum where users can ask and answer questions within the Wwise and Strata communities. If you would like to get an answer from Audiokinetic's Technical support team, make sure you use the Support Tickets page.

+5 votes

Hi, I updated the Wwise launcher today, and after that, I cannot log in. Every time I switch to another window, my account automatically logs out and the login window pops up again. Now I can't download wwise samples or update my wwise version. I'm attaching the log file here, can someone help me check with this?

 

Log File

in General Discussion by Zihan F. (150 points)

3 Answers

0 votes
Hi, did you find a solution for the issue?
It happens to me all of the sudden too.
ago by Zevik P. (320 points)
0 votes

This was caused by a server issue following the deployment of changes affecting sign in.

It should be back to normal now, sorry for the inconvenience.

ago by Alexandre L. (620 points)
0 votes

Thanks for reporting the problem. A bug on our server caused this problem, which has now been fixed.

You should now be able to sing on normally in the Audiokinetic Launcher.

ago by Guillaume R. (Audiokinetic) (5.9k points)
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