Server Access Unauthorized

Question

Trying to log into my WWise within the application, but I keep receiving the error message: Server access unauthorized. How do I get in?

Comments

Same i cant login to the apk

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I'm also having this problem in the launcher, running MacOS 11.7.2 on a 2018 MBP. I can't update Wwise easily without logging in...

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I am also experiencing this. Did you fix it? Whole thing is absolutely useless.

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Trying to get started and experiencing the same problem. It's crazy that there hasn't been a Customer Service answer to this problem yet

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this happen when your password is wrong , its happen to me too

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Curious if anyone's managed to solve this one. I'm trying out Wwise for the first time and am immediately stuck at the installation process.

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I'm in the same situation. I've tried changing my password, uninstalling and re-installing Wwise, I've tried move Wwise to different drives, Restarted my computer. To be honest Im running out of ideas.
I was signed on earlier at one point to install 2024.1.2 but when I tried to integrate a project of mine the launcher logged me out then I was prompted "Server access unauthorized" when I tried to sign back in.

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In the same boat as of April, 2025.
Going to try submit a support ticket... [Nevermind... I can't enter a support ticket since I dont have a project registered...]

Additional Info
- My log output shows the same information as displayed in ticket the post below
https://www.audiokinetic.com/qa/9387/wwise-launcher-error-connecting-to-server

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[My Logs]
2025-04-24T23:20:17.202Z: Tracking: launcher/signin/shown
2025-04-24T23:20:29.876Z: Tracking: launcher/signin/submit
2025-04-24T23:20:29.878Z: Tracking: launcher/signin
2025-04-24T23:20:31.049Z: POST (11): https://www.audiokinetic.com/wwise/launcher/?action=login succesful.
2025-04-24T23:20:31.479Z: POST (12): https://www.audiokinetic.com/wwise/launcher/?action=alerts succesful.
2025-04-24T23:20:32.848Z: [InstallTable]: Reloading table
2025-04-24T23:20:32.852Z: Tracking: launcher/pageVisit/wwise
2025-04-24T23:20:32.986Z: Signin JWT: Logout.
2025-04-24T23:20:32.988Z: GET (13): https://blob-api.gowwise.com/products/versions/?category=wwise error 401: Server access unauthorized
2025-04-24T23:20:32.988Z (Error): REQUEST_SIGNED: GET https://blob-api.gowwise.com/products/versions/?category=wwise error from server: Error: Server access unauthorized
2025-04-24T23:20:32.989Z (Error): Error loading bundles of type wwise;
2025-04-24T23:20:32.989Z (Error): Error: Server access unauthorized
    at ClientRequest.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\node_modules\@launcher\core-main\dist\jsonhttp.js:276:27)
    at ClientRequest.emit (node:events:525:35)
    at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49128)
    at SimpleURLLoaderWrapper.emit (node:events:513:28)
2025-04-24T23:20:32.992Z: Signin JWT: Logout.
2025-04-24T23:20:32.993Z: GET (14): https://blob-api.gowwise.com/products/versions/?category=wwise error 401: Server access unauthorized
2025-04-24T23:20:32.993Z (Error): REQUEST_SIGNED: GET https://blob-api.gowwise.com/products/versions/?category=wwise error from server: Error: Server access unauthorized
2025-04-24T23:20:32.993Z (Error): Error loading bundles of type wwise;
2025-04-24T23:20:32.993Z (Error): Error: Server access unauthorized
    at ClientRequest.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\node_modules\@launcher\core-main\dist\jsonhttp.js:276:27)
    at ClientRequest.emit (node:events:525:35)
    at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49128)
    at SimpleURLLoaderWrapper.emit (node:events:513:28)

Answer 1

Maybe the password was wrong?