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0 votes

Hello! I appologise for posting this here. As I am unable to even install Wwise, I am unable to register the product and submit a ticket. 

I am trying to install Wwise for the first time on my new M1 Macbook pro (Montery 12.4). I have installed the Wwise launcher and each time I open the Wwise launcher I receive the error "Wwise launcher quit unexpectedly". I receive the following error log:

 

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Translated Report (Full Report Below)
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Incident Identifier: A67C65B4-43CC-4977-9FA4-E5FA0A17A6C3
CrashReporter Key:   C07CB15E-3002-2AD3-DA14-69B405C1A560
Hardware Model:      MacBookPro18,2
Process:             Wwise Launcher [17003]
Path:                /Applications/Wwise Launcher.app/Contents/MacOS/Wwise Launcher
Identifier:          com.audiokinetic.launcher
Version:             2022.1.3 (2022.1.3.1723)
Code Type:           X86-64 (Native)
Role:                Default
Parent Process:      launchd [1]
Coalition:           com.audiokinetic.launcher [56955]

Date/Time:           2022-07-31 19:50:29.1498 +1000
Launch Time:         2022-07-31 19:50:29.1106 +1000
OS Version:          macOS 12.4 (21F79)
Release Type:        User
Report Version:      104

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7fffd19c8
Exception Note:  EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [17003]

Triggered by Thread:  0

Thread 0 Crashed:
0   runtime                               0x7ff7fffd19c8 0x7ff7fffb4000 + 121288
1   runtime                               0x7ff7fffd1a10 0x7ff7fffb4000 + 121360
2   runtime                               0x7ff7fffc8224 0x7ff7fffb4000 + 82468
3   runtime                               0x7ff7fffc9304 0x7ff7fffb4000 + 86788
4   runtime                               0x7ff7fffc8a7c 0x7ff7fffb4000 + 84604
5   runtime                               0x7ff7fffb7b60 0x7ff7fffb4000 + 15200
6   dyld                                     0x200825000 ???


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000000   x1: 0x0000000000000003   x2: 0x000000000000003c   x3: 0x000000000000002c
    x4: 0x0000000000000303   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000039960
    x8: 0x00007ff7fffef000   x9: 0x0000000000000000  x10: 0x0000000000000000  x11: 0x00007ff7fffef95e
   x12: 0x0000000000000000  x13: 0x0000000000000000  x14: 0x000001b900000100  x15: 0x00007ff7fffd7818
   x16: 0xffffffffffffffe1  x17: 0x00007ff7fffe06de  x18: 0x00000003050c407b  x19: 0x00007ff7fffe52e1
   x20: 0x00000003050c4730  x21: 0x0000000100824000  x22: 0x0000000000000004  x23: 0x0000000100824000
   x24: 0x0000000000000003  x25: 0x0000000000000001  x26: 0x00000003050c3b90  x27: 0x00000002008a51b8
   x28: 0x00000003050cc960   fp: 0x00000003050c2990   lr: 0x00007ff7fffd19c0
    sp: 0x00000003050c2970   pc: 0x00007ff7fffd19c8 cpsr: 0x60001000
   far: 0x00000003050c29a8  esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
    0x7ff7fffb4000 -     0x7ff7fffe3fff runtime (*) <0ee8ce32-639c-316a-9551-dab9a2e0c8a5> /usr/libexec/rosetta/runtime
       0x200825000 -        0x200890fff dyld (*) <b70ce1ec-b902-3852-8268-05de00bfa8d5> /usr/lib/dyld

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

Any advice here would be much appreciated! 

in General Discussion by Madison S. (100 points)

1 Answer

0 votes

Hi Madison,

Are you still experiencing this issue?  It's possible that the problem might be with Rosetta 2.  This article describes an issue similar to yours and outlines corrective actions that may be helpful to you.

by Allen L. (Audiokinetic) (1.0k points)
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